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Safety Alert: If you believe your computer activities are being monitored, please access this site from a safer computer. To immediately exit this site, click the escape button. If you are in immediate danger, contact 911, a local crisis line, or the U.S. National Domestic Violence Hotline at 1-800-799-7233 and TTY 1-800-787-3224.

HopeLine® From Verizon

Exclusive to Verizon, HopeLine works in communities by turning no-longer-used wireless phones into support for people experiencing domestic violence and helps protect the environment by disposing of wireless phones in an environmentally sound way.

HopeLine Statistics

Since HopeLine from Verizon’s national cell phone recycling and re-use program was launched
in 2001, Verizon Wireless has:

  • Collected more than 8 million phones.
  • Awarded more than $10 million in cash grants to domestic violence agencies and organizations throughout the country.
  • Distributed more than 106,000 phones with more than 319 million minutes of free wireless service to be used by victims of domestic violence.
  • Properly disposed of nearly 1.7 million no-longer-used wireless phones in an environmentally sound way.
  • Kept more than 210 tons of electronic waste and batteries out of landfills.

Phone Recycling and Reuse Program

  • HopeLine gives consumers a way to help prevent domestic violence by donating nolonger used wireless phones and accessories from any service provider in any condition by mail, in Verizon Wireless Communications Store or at special events held throughout the year.
  • Phones donated to HopeLine from Verizon can help victims of abuse feel safer and less isolated by giving them a way to call emergency or support services, employers, family and friends.
  • Wireless phones given to HopeLine are refurbished and sold for reuse, generating proceeds for the program. Refurbished phones – complete with 3,000 minutes of wireless service – are provided to local domestic violence organizations or local government and law enforcement agencies for use with their domestic violence clients. If donated phones are unsalvageable, they are recycled in an environmentally sound way under a zero landfill policy.
  • Phone donations given locally benefit victims of abuse within that geographic area.
  • HopeLine also donates cash grants to non-profit organizations to help fund education programs, support services, and community outreach.
  • A list of agencies and organizations Verizon Wireless supported over the past year is available at http://aboutus.vzw.com/communityservice/hopeLine_org_list.html.

Partnerships

  • Verizon Wireless partners with national and local organizations across the country to increase awareness of domestic violence and further prevention efforts. Together with these organizations Verizon Wireless works to use technology to empower domestic violence victims and help change lives.
  • Current national HopeLine from Verizon partners include:
    • Casa de Esperanza & National Latin@ Network for Healthy Families and Communities
    • Futures Without Violence
    • National Coalition Against Domestic Violence
    • The Corporate Alliance to End Partner Violence
    • Resource for Women & Their Families, Inc.
    • Break the Cycle
    • Safe Horizon
    • Prevent Child Abuse America
    • The Sexual Minority Youth Assistance League
    • National Organization of Black Law Enforcement Executives

#HOPE – A Direct Link to Help

  • #HOPE is a service available across Verizon Wireless’ nationwide wireless network.
  • By dialing #HOPE (#4673) then pressing send from any Verizon Wireless phone, callers are connected directly to the National Domestic Violence Hotline, where they can receive the confidential help they need through empowerment-based crisis intervention, information and resources.
  • The call is toll and airtime free.

How to Donate

  • Verizon Wireless encourages everyone who plans to give a phone to HopeLine to erase any personal data on the phone before donating it by erasing contacts from the address book, deleting call logs, erasing messages, removing stored photos, videos and other media. Donated phones are not tax deductible.
  • There are two simple ways to donate phones to HopeLine:
    • In person
      • Drop phones at any Verizon Wireless Communications Store.
      • To find a store, visit the online Store Locator at www.verizonwireless.com/storelocator.
    • By mail
      • Print a postage-paid label at www.verizonwireless.com/hopelinemailinglabel, adhere it to the box/envelope with the phone and mail.
      • Review all shipping instructions carefully and include a return address on the label.

Verizon Wireless takes the protection of customer information seriously. The company encourages everyone who plans to give a phone to HopeLine to erase any personal data on the phone before donating it. If in doubt on what to remove from your phone, leave it to the professionals. As part of the refurbishing process, HopeLine scrubs the phones prior to distributing them for re-use to ensure all customer information is removed.

Click here to learn more about donating to HopeLine.