enhancing access for individuals with limited english profiency toolkit

Escape

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Safety Alert: If you believe your computer activities are being monitored, please access this site from a safer computer. To immediately exit this site, click the escape button. If you are in immediate danger, contact 911, a local crisis line, or the U.S. National Domestic Violence Hotline at 1-800-799-7233 and TTY 1-800-787-3224.

Sample LEP Plans

Kansas Coalition Against Sexual and Domestic Violence Model Policy is a succinct, plain-language Language Access Plan for domestic violence and sexual assault services. It is a good resource for sample policy language that may be adapted to fit your organization's realities.

Model Protocol on Services for Limited English Proficient Immigrant and Refugee Victims of Domestic Violence, by the Washington State Coalition Against Domestic Violence, describes specific language access strategies for various types of advocacy settings (shelter, community, court, etc.). This document can provide sample language for your Language Access Plan, tailored to the settings within which your advocates operate.

New York City Mayor’s Office to Combat Domestic Violence Language Access Implementation Plan was developed in 2008 focusing on language access in Family Justice Centers. It includes clear timelines for language access enhancements that could help generate ideas for realistic timelines for enhancement strategies.

Legal Services of Eastern Missouri – Provides very detailed policies and procedures for a legal assistance-type organization. This could be a good resource for programs that include legal advocacy services.

Promising Practices

The Multilingual Access Model: A Model for Outreach and Services in Non-English Speaking Communities, by the Asian Women's Shelter in San Francisco. 

Other Resources

LEP FAQ – Commonly asked questions and answers about language access. Also available in Spanish.

Ensuring Meaningful Access to Survivors with Limited English Proficiency – Webinar Recording, presented by Rosie Hidalgo, JD, former Director of Public Policy at the National Latin@ Network. A short registration form is required to access the webinar.

Resource Guide for Advocates & Attorneys on Interpretation Services for Domestic Violence Victims – written by Asian Pacific Institute on Gender Based Violence contains general information, tip sheets and other resources related to language access.